Refunds and cancellation

Cancelling your plan

It depends which of the two you are on, so both are set out here.

Month to month

Cancel whenever you like. No contract, no minimum term, no cancellation fee. Cancel it yourself in your billing settings, in a couple of clicks, without asking anyone. If you would rather a person did it, email raees@zaaistudio.com and we will cancel it for you.

The six-month term

You are committing to six months, which is why it costs less. You can still end it early: South African consumer law lets you cancel a fixed-term agreement by giving us 20 business days written notice, and we will not stand in your way. Email raees@zaaistudio.com and we will confirm your last billing date in writing before anything is charged.

When you cancel, your plan stays active until the end of the month you have already paid for. Your website stays live and your orders keep working for the rest of that time. We do not switch you off the moment you ask. After that we stop charging you.

If you change your mind early

If you tell us within 7 days of your first payment that Zaai Studio is not for you, we will refund that payment in full. Just email us and say so. You do not need to give a reason.

Credits

Credits you have not used yet can be refunded. Email us and we will pay back the unused part and take those credits back off your balance.

Credits you have already spent cannot be refunded, because the AI work they paid for has already been done. Your credits never expire, so there is no rush to use them and nothing is lost by waiting.

What the packs cost, and what uses credits, is on the pricing page.

How long a refund takes

Once we approve a refund it goes back to the card you paid with. Your bank can take up to 10 business days to show it. That wait is on the banking side and is not something we can speed up.

The expert consultation

A consultation with a Zaai expert is R500, invoiced before the call is booked. Sending the enquiry costs nothing and commits you to nothing.

The fee is for the consultation itself. It is not a deposit, it is not held against later work, and it is not deducted from any quote that follows. The written quote you receive afterwards is free and you are under no obligation to accept it.

Moving or cancelling the call

• Rearranging is free at any point up to 24 hours before the booked time, as many times as you need.
• Cancel more than 24 hours before, and we refund the fee in full.
• Cancel inside 24 hours, or miss the call without telling us, and we keep the fee. The expert set that time aside.
• If we move or miss the call, you choose: a new time or a full refund.

If we cannot help

If it turns out Zaai is not the right fit for what you need, the expert will say so on the call rather than sell you something that will not work. You owe nothing further, and if that becomes clear before the call happens we refund the fee.

Refunds go back the way they were paid, and take up to 10 business days to reach you.

If something has gone wrong

Email raees@zaaistudio.com and tell us what happened. A person reads it, not a robot. We would much rather fix the problem or refund you than have you stuck with something that is not working.

If we cannot sort it out between us, you can take the matter to the National Consumer Commission.